Best AI Customer Service tools

Tidio is one of the most accessible AI chatbot platforms available. Setup is genuinely fast, the chatbot builder is visual and intuitive, and the Lyro AI agent handles common questions well. A strong pick for small to mid-sized businesses that want to automate support without a massive budget.

LiveChat is a mature, polished live chat platform that excels at agent workflows. The AI features augment human agents rather than trying to replace them. More expensive than Tidio but better suited for teams with dedicated support staff.

Freshdesk is a solid all-in-one helpdesk with a usable free tier and competent AI features through Freddy. It handles multi-channel support well and scales from small teams to mid-size operations. The interface is occasionally cluttered but functionally complete.